1. Introduction
Welcome to Mentana, your partner in digital mental health support. By accessing or using our website, mobile services, or counseling sessions, you are entering into a mutual agreement with us to honor the guidelines, responsibilities, and ethical standards detailed below. These Terms and Conditions govern your use of the platform and represent a binding agreement between you and Mentana. We encourage you to read them carefully before engaging with any part of our service. If you do not agree with any portion of these terms, please discontinue use of our services immediately.
2. Eligibility
Mentana’s services are intended solely for individuals who are 18 years of age or older. By using our platform, you confirm that you meet this requirement and that you have the legal capacity to enter into this agreement. We do not knowingly collect or process information from users under the age of 18. If it is found that you do not meet these criteria, your account may be suspended or deactivated for your safety and compliance.
3. Privacy & Confidentiality
Your privacy is one of our highest priorities. All personal information and communication between you and your assigned mental health professional is kept strictly confidential, protected by ethical practice and applicable privacy laws. We adhere to industry standards for data encryption and secure storage, and you can learn more about how we handle your data by reading our full [Privacy Policy]. We will never share your personal or health information without your explicit consent, unless legally required or in situations involving safety or harm prevention.
4. Use of Services
Mentana offers therapeutic services for personal, non-commercial use only. You agree to use the platform responsibly, ethically, and in accordance with all applicable laws. Any form of misuse — including impersonation, harassment, false booking, or disruption of sessions — will not be tolerated and may result in immediate termination of your access to our services. Mentana reserves the right to monitor and restrict accounts suspected of breaching these terms.
5. Payment Terms
Fees for services, packages, or subscriptions must be paid at the time of booking or in accordance with your plan’s billing cycle. All payment transactions are handled securely through third-party platforms. Mentana does not offer emergency care or crisis intervention and does not accept insurance billing directly. Any financial disputes or chargebacks may result in a temporary suspension of services until resolved.
6. Cancellation & Refunds
You may cancel or reschedule an appointment up to 24 hours in advance without penalty. Cancellations made less than 24 hours before a session may be subject to a partial or full charge. Refunds, where applicable, will be issued according to our platform’s cancellation policy. In the event of a no-show or last-minute cancellation, Mentana reserves the right to enforce a non-refundable policy to protect the availability of our professionals.
7. Disclaimers
While we strive to offer meaningful mental health support, our services are not a substitute for in-person therapy or emergency psychiatric care. Mentana is not intended for use in situations involving suicidal ideation, violence, or other crises. If you are in danger or experiencing a mental health emergency, please contact local emergency services or seek immediate in-person assistance. Our digital sessions are designed to provide support for non-emergency, ongoing wellness and therapeutic needs.
8. Limitation of Liability
To the fullest extent permitted by law, Mentana disclaims all liability for any indirect, incidental, or consequential damages resulting from your use of the platform. We are not responsible for the accuracy of third-party tools or delays caused by network or platform outages. You agree to use the platform at your own discretion and risk. In no event shall Mentana's total liability exceed the amount paid by you for services in the preceding three-month period.
9. Changes to Terms
Mentana reserves the right to revise or update these Terms and Conditions at any time. All changes will be effective immediately upon posting to the website. We recommend reviewing this section periodically to stay informed. Your continued use of our platform after any updates are published indicates your acceptance of the modified terms.
10. Contact Us
If you have any questions, feedback, or concerns about these Terms and Conditions, we welcome your inquiry. You may contact our support team at support@mentana.com. We are committed to transparency, professionalism, and your peace of mind — always.