Information We Collect:
At Mentana, we collect essential information to provide you with safe, personalized, and effective mental health care. Every piece of data we gather helps us tailor our services to meet your unique emotional and psychological needs, while maintaining strict confidentiality. We only collect data that is necessary to operate efficiently and responsibly, always with your consent and full transparency. Below is an overview of the key types of information we may collect when you interact with our website, communicate with us, or use our counseling services.
🔹 Personal Identification Information
Your name, email address, phone number, mailing address, and any identifying details you provide when booking a session.
🔹 Health-Related Information
Sensitive information you share about your mental health, emotional well-being, symptoms, treatment history, or goals for counseling.
🔹 Appointment & Communication History
Records of your session dates, communication preferences, feedback, and interaction history with Mentana staff.
🔹 Usage Data
Technical data such as your IP address, browser type, device model, operating system, referral pages, and how you interact with our website. This helps us analyze site performance and improve user experience
🔹 Cookies & Tracking Technologies
We may use cookies and similar technologies to understand your preferences, remember your settings, and monitor traffic patterns. You can choose to accept or disable cookies in your browser settings.
How We Use Your Information:
At Mentana, your information is used with the utmost care and confidentiality to ensure a safe, personalized, and effective mental health counseling experience. Whether you're booking an appointment, filling out an intake form, or simply browsing our website, every piece of data you provide helps us serve you better. We use your information to tailor our services to your unique needs, improve your journey with us, and maintain the highest standards of communication, privacy, and care.
🔹 Understand your challenges and tailor sessions to meet your emotional and psychological needs.
🔹 Send timely reminders, updates, and confirmations for your sessions.
🔹 Share helpful resources, respond to your inquiries, and keep you informed about your mental health journey.
🔹 Meet ethical, legal, and professional requirements with secure recordkeeping and practice transparency.
🔹 Analyze user behavior and feedback to refine our offerings, website features, and client support.
🔹 Monitor usage patterns to ensure secure access and prevent unauthorized activity.
How We Protect Your Information:
t Mentana, safeguarding your personal and health-related information is a responsibility we take very seriously. We know that when you seek mental health support, privacy and trust are essential. That's why we've implemented rigorous safeguards—both technical and organizational—to ensure your data is protected from unauthorized access, misuse, or exposure. Whether you're filling out a form, booking a session, or sharing sensitive details with us, we work tirelessly behind the scenes to maintain your confidentiality and security every step of the way.
🔹 All your data—whether in transit or at rest—is protected using industry-standard encryption protocols to prevent unauthorized interception.
🔹 Your information is stored on highly secure servers that are protected by robust firewalls and regularly monitored for
vulnerabilities.
🔹 Only authorized personnel have access to your sensitive data, and access is strictly limited based on role and necessity.
🔹 Our systems and processes follow HIPAA guidelines to ensure the highest level of privacy for your health information.
🔹 For added protection, we use two-factor authentication for system access, ensuring only verified users can log in.
🔹 We maintain regular encrypted backups and a disaster recovery plan to ensure your data is never lost or compromised.
Sharing Your Information:
At Mentana, we deeply value the trust you place in us when sharing your personal and mental health information. We believe in full transparency about how your data is handled. Your privacy is not just a policy—it’s a commitment. That’s why we never sell, trade, or rent your information to third parties. We only share your data in specific, limited circumstances where it is necessary.
🔹 We may share information if you give us written or verbal permission to do so—such as collaborating.
🔹 Your data may be shared internally with licensed therapists or mental health practitioners.
🔹 We may disclose information if mandated by a court order, legal process.
Third-Party Links:
Our website may contain links to third-party websites, resources, and external services that are not owned or controlled by Mentana Mental Health Counseling. While we carefully select these resources to provide value to our clients and visitors, we want to ensure you understand how these external links may affect your privacy and browsing experience.
Cookies & Tracking:
Our website uses various types of cookies and tracking technologies to enhance your browsing experience, improve our services, and better understand how visitors interact with our site. Cookies are small text files stored on your device that help us remember your preferences and provide personalized content.
Policy Updates:
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or regulatory requirements. When we make changes to this policy, we will update the "Last Updated" date at the bottom of this page and post the revised policy on our website. The updated policy will also be made available in printed form at our office upon request.